I had a terrible experience with the Fox rent a car place.
N.Wimalarathna
United States
Reviewed: Tue, Apr 9, 2019
About FOX RENT A CAR:5.0/10
They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.
“Easy, economical and delivering exactly what they promise!”
About FOX RENT A CAR:9.3/10
We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient.
Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.
The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call.
We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it.
The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront.
I would NEVER EVER EVER in a million years go with them again.
I feel horrible for the poor people who work for this company. Spend $50 more and get actual service.
Dropping off was a breeze.
car was not properly serviced,no water in windshield
cleaner nor a lug nut removing tool.Thank god my wife and I did not have a flat.The overall interior needed cleaning.
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I had a terrible experience with the Fox rent a car place.
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