CHICAGO CAR RENTAL REVIEWS

Great Service

Thanks

I waited nearly an hour and the car options were limited although I reserved the car

They charged me additional $106 with no explanation and no receipt.

It was not the category I booked; they downgraded the car at will.

Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.

Worked as expected.

Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.

Staff help was very good. Only problem is finding the car. They need someone in the garage to guide you.

Easy and no problems

I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.

I paid extra for the Premium vehicle, but received non-premium vehicle.

It took us 90 minutes to get the car only one representative was working, last time I do it through them.

Pay attention to the service of Fox in ORD, it was the worst wait I have ever experience . Me and other People were standing in line between 90 minutes to 2 hours without any apology or accountability

Wait in line to pick up car long wait

Perfect, Congrulations. Best Rgds,

Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.

No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.

Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.

Yes, easyrentcars.com was great and I would use it again.

It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.

everything went smooth and the car was clean as a pin great experience no problems

Had an issue with the discount codes but finally got that resolved rest went fine

Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.

I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.

I had a great experience with Easyrentcars.com. Everything went as expected

Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.

I would say I was pleasantly surprised with my car, the cleanliness, and the Dodge Durango was an upgrade over the Nissan Rogue I was expecting . I will definitely use Routes again and tell my friends and family !!