CHICAGO CAR RENTAL REVIEWS

budget refused to rent a car to me because they refused to accept my license. I had just rented a car 2 weeks prior with the same license. Terrible customer service and rude agents.

We reserved a Jeep Medium SUV but we got a Buick way smaller, specially the trunck...and we were needing a larger trunck...

The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...

None

Overall service was pleasant

Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.

The manager at Ohare fox rent a car location was extremely unhelpful and I end up renting a car with the rental agency next to them.

I had paid for full insurance and the clerk didn't show any insurance and I paid for everything at the time of reservation and the clerk also didn't show any payment, I tried showing the clerk my email confirmation but the clerk didn't want to see it and told me she didn't show any of that information in her system.

Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.

easy

The car we picked wasn't available, only one vehicle was left. We later discovered the audio navigation system was not working. The rental company agreed to a replacement, but due to our tight schedule, we didn't switch. They promised an 85% discount but only waived $25 when we returned the car.

Everything was good. Great experience

Have pick up from airport rather from rental terminal

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

Overall, it was okay. However, when picking up the car, they always try to upsell me on a vehicle upgrade and additional insurance.

The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.

They had a wait of over 2 hours at the check in.

The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.

I didn't have a price drop but this was the most affordable car that I could have found. The location of the lot was easy to find and easy to get to. I appreciate the relationship between Routes and easyrentcars.com. I've already referred two people who have used the site.

The wait to pick up the car that I had already reserved was 45-60mins with ~10 people in line when I arrived and 1 agent at the desk. When I asked if someone else was available to help, the agent said another person would be there but had no time estimate. The customer at the desk berated me because he had just waited 40+ minutes to get a car and everyone waiting was miserable with how slowly the line was moving. This is unacceptable, especially when I already have a reservation and just need to sign the contract and get keys. I will never rent with FOX rent a car after this experience.

Car was a bit dirty

I will be using your web site again and would definitely use Routes again.

As above

Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.