DENVER CAR RENTAL REVIEWS

The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “

They were great!!!

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

Waited over 30 minutes for the shuttle to the pick-up location. Then another 90 minutes in line to get our car. Then when I got to the counter, I was told they didn’t have the size vehicle I reserved. I was offered a smaller car which didn’t handle well going through the mountains. They offered it to me at a lower price, however it was the current rate of the size vehicle they gave me so no real discount for their mistake. Cancelled foxx for an upcoming trip and will never use their company again.

We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.

The car was great. Super easy drop off. Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

Waited over 1 hour to get my car. Need to have more people at the counter.

First car they gave me had a tire going flat. Car was not clean and dinged up. Took pictures as I was totally nervous I would get charged for it. No air on shuttle, shuttle was slow in arriving, service was slow. I will not book with them again.

easyrentcars was easy and I appreicated being able to buy the insurance at the time of booking as well.

The Hertz shuttle bus is visible right outside the airport.

The wait at the counter was over an hour. Many people were frustrated at the length we had to wait to get our car.

We got upgraded for free to a big Hyundai Santa Fe. However pick-up was not very fast as the agent didn't really explain in details all the extra charges so we had to go back to the counter after we signed the contract.

It was a fairly nice car a little dirty had to wash it when I got it and vacuum it myself. But car ran good.

the upgrade I was told I needed because of the mountains more than doubled my planned costs. Your low price guarantee is not valid as I found suvs on other sites when I got home to be about half. Not a good experience

Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Great customer service

Fox rent higher management was good compared to regular staff

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

I was very pleased with the whole process and the car booked.

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Need to speed up the pick up process.

Great prices

The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.

Great service. They even lowered my cost when a better price was available.