PHOENIX CAR RENTAL REVIEWS

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

staff quite aggressive on sale of insurance and gas

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

Fast and easy collection of car

Fuss free

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

The drop off person at the airport was very nice and gave great customer service.

No, I was expecting a Toyota Camry. The Outlander and other options were not an equivalent product. At High way speeds the Outlander is noisy to a point you had to turn up the radio. The vehicle was beat up and missing body parts. Upon arrival the car was filthy and I made the center wash the vehicle before I would accept it. The Outlander had a 50% less fuel economy than the Camry expected. This is a classic example of bait and switch to the consumer. I NEVER RECEIVED A FINAL INVOICE FOR THIS RENTAL

The actual rental cost was significantly higher than the reservation price on the website.

A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.

Friendly service

Love easyrent. My new go to!

Thank you for your quick procedure to get me your rent a car.

The car was in good condition, and pickup was convenient. As good as always.

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

I would have liked it if my husband was included in the rental. To pay extra for him was just not right. Next time I will check into that before booking a car. I know enterprise lets spouses drive for no extra fee.

Downgraded the car without my consent. Poor service attitude.

The car we got was an upgrade so it had more room than the Versa.

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Wait was long at counter. Voluninous paperwork!

Very good.

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

I waited longer than necessary to pick up the car. There was only one attendant at the counter. It was a 11:00pm pick up.