PHOENIX CAR RENTAL REVIEWS

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

Didn’t have the car I rented but they did find another vehicle for me to use.

Easy

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

staff quite aggressive on sale of insurance and gas

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

Fast and easy collection of car

Fuss free

The drop off person at the airport was very nice and gave great customer service.

No, I was expecting a Toyota Camry. The Outlander and other options were not an equivalent product. At High way speeds the Outlander is noisy to a point you had to turn up the radio. The vehicle was beat up and missing body parts. Upon arrival the car was filthy and I made the center wash the vehicle before I would accept it. The Outlander had a 50% less fuel economy than the Camry expected. This is a classic example of bait and switch to the consumer. I NEVER RECEIVED A FINAL INVOICE FOR THIS RENTAL

The actual rental cost was significantly higher than the reservation price on the website.

A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.

Friendly service

Love easyrent. My new go to!

The car was in good condition, and pickup was convenient. As good as always.

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

Downgraded the car without my consent. Poor service attitude.

Poor service they charged me 520.$ for a second driver whitout teling me there was a charge for that very disapointing..a poor customer service...

very good and easy to use

I returned the car three hours late, but after a brief chat with the staff, they waived the fee. Awesome.

The car we got was an upgrade so it had more room than the Versa.

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

I waited longer than necessary to pick up the car. There was only one attendant at the counter. It was a 11:00pm pick up.

It took time to move from the terminal and the counter was smooth.