The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!
A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.
There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.
“Very very good, no problem before, during or after.”
About Alamo:10.0/10
Like: No hidden fees like other car companies.
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