PHOENIX CAR RENTAL REVIEWS

Car had previous renters tickets in the centre console which wasn't great. Otherwise a clean and great car.

Great price.

Car was great. Staff was mediocre

Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

Great website will definitely use again

The car was amazing. They gave us a choice of many different cars and we were able to choose one that was much nicer than what we expected. Everything went really well.

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

There was an error with the trunk - kept automatically closing. When I informed them at drop off they said it was a common reported error.

All good

Telling me which company I was renting from

NO too old no extra features on vehicle and had only one key and took forever to pick up, over an hour what a joke I could of gotten in and out with other rental companies very unhappy also your customer services is a joke was on hold forever

Thank you for your quick procedure to get me your rent a car.

Joey was great! He gave me my favorite car. It made my vacation ever more enjoyable!

the only complaint was a very poor job of cleaning the windows, I picked the car up late at night the car was very clean but when I hit the freeway with oncoming lights I couldn't see I had to pull over and wipe the windshield inside and out with a shirt

I would have liked it if my husband was included in the rental. To pay extra for him was just not right. Next time I will check into that before booking a car. I know enterprise lets spouses drive for no extra fee.

good service and good price

i uograded to a sanafe and it had to be a base model would have liked some options

Exceeded.

Exceeded. Great value.

Great car! They upgraded the car for us. The desk agent was very friendly!

Extremely easy to book.

Fox gave us a car with 35,000 miles on the original tires. After driving many miles, we discovered a large bubble on a tire sidewall. the bubble makes the tire likely to blow out soon, unsafe to drive. Fox sent us to a tire shop but wouldn’t pay for the new tire. So we bought the new tire.

Wait was long at counter. Voluninous paperwork!

Very good.

Budget were terrible. I've used Alamo for years and never had a problem. The minute that we arrived and went to pick up the car Budget were creating problems. They wouldn't accommodate us with any of the things that Alamo do as a matter of course, such as adding on an extra driver. They then allocated one car to us whether we liked it or not, whereas Alamo always give us a big choice of cars to choose from. Finally, Budget added on $55.44 to our bill when we dropped the car off, which I only noticed yesterday. When I phoned them they were less than unhelpful. The guy told me that we had returned the car without any petrol which was completely untrue and a blatant lie. I filled up the tank on the way to the airport so the tank was full when we dropped the car off. The guy also told me that we had returned the car late and took no notice when I tried to explain that we had been stuck in heavy traffic on the way to the airport. I also explained that we had dropped car off two hours late to Alamo previously and that they had bot charged us a penny for it. After falsely accusing us of giving the car back with no petrol in it you would have thought that they would have completely waived the "late return" charge, but no they would only give a partial refund. I will never use Budget again if I can possibly help it and I will do my best to make sure that no-one else uses it.

Staff at counter was so nice and I was able to start nice trip.

I didn’t get any discount protector this time but nice system to have that. Hope I get discount next time.