Good website bad service at rental car counter

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

I actuall got the charger requested!

Wait was long at counter. Voluninous paperwork!

Very good.

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.