PHOENIX CAR RENTAL REVIEWS

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

Employees were a joke. Not professional or friendly. Very unfriendly

The agent apologised that there were no more small cars available and asked if I would be happy with a larger car. After checking for built-in GPS in two of the three Ford Fusions, she found it in the third one! An added bonus was the treat of driving a hybrid for the first time.

Very straight-forward transaction, particularly around included insurance.

We had requested a full size car and were given a mini van. The van was very dirty.

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Booking smooth and quick

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

Terribly long wait, especially when I pre-paid for the vehicle. They charged me for a car seat that I did not want. Customer service by phone took nearly 4 hours. Price may be low but service and wait is not worth it.

Will 100% use again

Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!

Selection of the car was solid and the car was excellent except it needed window wiper fluid. Otherwise, it was spotless and flawless.

The BEST value. Period.

We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.

Did not have the Kia but a Mitsubichi. Rental costs werent the same as rent on Internet. Fox had another surprise at drop-off. It was 296$ more than on my signed bill. Lucky I saw it. I had to wait long to have it corrected.

Staff were nice but they didn’t provide all the details and expectations I had to ask lots questions.

Great definitely will book again

I paid in my country, but they charged me extra abroad, charging me twice.

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Terrible staffing Will never use Fox again 2 hour line at check in

Thanks for the great service

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.