This is my second time renting from this location. The staff are very nice and do not push for extra charges. I was given a Chevrolet Captiva. During the rental period, I needed to extend my rental time and it was quickly arranged with a phone call. The first car needed to be swapped because the rental company was going to auction it, and they arranged a replacement in advance and delivered it to me. The service is excellent.
Roanoke Airport is small, and there was only one staff member at the car rental company, but the efficiency was good. Since I bought full insurance from QEEQ, there was no upselling. I completed the rental procedures, received the car key, and went directly to the parking lot to pick up the car. No one checked the rental form or my driver's license, I just drove off.
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Nora Violet
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