Roanoke Airport is small, and there was only one staff member at the car rental company, but the efficiency was good. Since I bought full insurance from QEEQ, there was no upselling. I completed the rental procedures, received the car key, and went directly to the parking lot to pick up the car. No one checked the rental form or my driver's license, I just drove off.
The car itself was good, and the rental process was very easy and straightforward. There were only small dents and scratches on the bodywork, but nothing major that affected its performance. However, the USB port for connecting to Apple CarPlay didn't work properly, which was quite inconvenient.
Everything went well with the car, but when I returned it, I was charged an extra 50$ for fuel, even though the tank was full. I've tried to get a refund, but so far, no luck. This is very annoying and has been the most frustrating part of the experience.
Overall, the car and the rental process were fine, but the extra charge and the difficulty in resolving it leave a bad impression.
About QEEQ:10.0/10
Everything perfect as always.
QEEQ makes car rental easy and safe. A must for my trips.
“Car was great, instructions for pick up were confusing”
About Budget:8.0/10
Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.
About QEEQ:10.0/10
The Pick-Up instructions for ORD are misleading:
"From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter"
ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.
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