I picked up a Ford SUV in San Francisco but halfway through, it alerted me that the oil level was low. After checking, the oil was indeed low. Customer service suggested I go to a store to change the car. They replaced it with a Mazda sedan, and after negotiating, I finally got a Mazda SUV, but a low-end version. Very disappointed, and the staff at the store had a bad attitude.

The wait time was too long.

Good and fast check in!

Thanks for help customer service!

I was upgraded and loved my brand new Chevy Malibu!

We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.