GENEVA CAR RENTAL REVIEWS

Great service with simple procedures.

Very friendly and efficient.

It's great, convenient and fast, that's why I chose Europcar again

Picked up two brand new Benz Vito cars from the airport with friends, no issues at all. The paperwork and car pickup process were quick, and there's a shuttle from the counter to the parking lot every 10 minutes. The pickup and return procedures were explained in detail, and no language issues as everything was communicated in English. Upon returning the car, there were some scratches on the rims and we were informed there would be compensation. They said the damage department would assess and deduct the cost from the credit card used for the reservation, and send the detailed bill to the provided email. It took about 7 business days to receive the charge information, which was split into two transactions. However, even after returning to my home country, I hadn't received the detailed email from the rental company and had to request it myself. This was a bit unsatisfactory.

The service staff were friendly and experienced.

The location is easy to find. We had booked a Golf, but were given an Audi A4 Avant instead. The car was in good condition and almost new. The staff was very friendly, but the notarization of the driver's license was unnecessary. They said, 'Your driver's license already has English on it!'

Big company, well-organized. They have the cheapest rental rates for child safety seats!

Trustworthy and efficient.

We got a free upgrade to a brand-new JEEP with only 11 kilometers on it.

Renting from a big company is better. The car was new, only 6000 kilometers on a FORD MODEO, and they added a GPS for free.

It was okay, going to the airport, to get the car, and then finding the car was a bit troublesome, took quite a while.

The store is inside the airport, very convenient.

The on-site service at the pickup point was great. When we found the vehicle did not meet our needs, they replaced it for free after communication.

Good vehicle condition, ample car availability, excellent service!

Great, highly recommend!

Very good, highly recommended

Quite good, they even offered a free upgrade.

Very good!

Excellent

Excellent, very friendly