Very satisfied. The staff was very patient, and upon learning that we would mainly be driving in Switzerland, they swapped our car on the spot for a slightly larger Lexus LBX hybrid, which was very fuel-efficient for mountain roads.
Overcharging problem: I originally booked an X3, but was told there were no cars available at pick-up. They gave me a 5-series instead and the Hertz staff clearly told me it was cheaper than the X3. However, I was charged an extra 646 Swiss francs.
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