“Overall a positive experience but could be excellent with slight improvements”
About Firefly:8.0/10
It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty
We got a larger car than we expected and collecting it was straightforward. I'm from the UK, so driving on the left made things easy - never liked automatics though, doesn't feel like proper driving.
“Very disappointed with the snow mountain insurance cover. Is only 1 day visit n we have to pay 6 day”
About Thrifty:7.0/10
Just too disappointed with the snow mountain insurance coverage. We are forced to pay 6 days coverage instead of 1 day. It would be more fair to charge 3 days instead of 6 days charges!!
Discussion to try easy rental again after 2yrs was a positive one , As last car that was rented. there was no car on pickup and money was not refunded as 24hrs notice was no given for cancellation (Hard to give notice when are standing at counter asking for the keys for a car that wasn’t there
The car was not completely clean when received by us. The was a very large dent and scratches on one panel that had not been repaired prior to our rental. The vehicle was an automatic and took a long time to change gears and would rev very high.
Only preceded by one other customer, but took 25 minutes to get served! Only one receptionist on duty. They take MANY photos of the car, which may be good, but very time consuming for staff. Need to speed the process up!
I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.
About QEEQ:8.0/10
Booking was easy and cheaper than booking directly through the agent. Didn't get any price drop after that, but it was cheap anyway
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Canberra
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