Hertz rent a car good in snow country

B.Farquhar

Australia

Reviewed: Mon, Aug 29, 2022

About Hertz: 9.0 /10

Everthing good from the time of arrival to pick up car to driving the car and returning it to same location in Mitchell Canberra. Prior to arriving to pick up car, I rang to check if all things ready to go. Customer service agent tone aclittle abrupt. Before driving off, we were just given the keys. After driving off it appears that the car had cuise control, but we were not shown how to operate it. It probably had Sat Nav but were not shoen it. I used Siri (Google) voice command on my phone instead. No problems starting car in freezing conditions. Great plus: the car, a KIA Cerato had done over 20,000 klms but looked brand new, spotless inside and out and clear windows and windscreens, inside and out....a 10 for presentation.

About QEEQ: 8.0 /10

Hertz

Canberra

Australia

Compact | Hyundai i30 or similar

6-day rental

Relevant Reviews on Hertz in Australia

Jack Yeates

Australia

4-day rental

Hertz

Sydney

Australia

Reviewed: Mon, Nov 25, 2019

About Hertz: 8.0 /10

The staff were quite friendly, but the LINKT account they helped set up was eventually canceled by the company for an unknown reason.

Abigail Harrod

Australia

3-day rental

Hertz

Melbourne

Australia

Reviewed: Thu, Oct 4, 2018

About Hertz: 8.0 /10

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?