The pickup store exhibited serious racial discrimination. My card couldn't process the deposit via the POS machine, requiring manual entry, which would only take a minute. Instead, they forced me to let a bunch of people behind me go first, making me wait for half an hour to get the car. I also saw the staff telling another Chinese person using a Chinese driver's license and translation that it would take more time to fill out the forms and asked him to let others handle their business first. If the rental company considers Chinese customers as second-class and doesn't want to treat them equally, prioritizing locals, they might as well not accept Chinese customers at all.
AVIS truly lives up to its reputation as a top-tier brand with excellent overall service. From the reception at the car rental counter, the guidance at the pickup location, to the smooth and convenient return process, everything was well-handled.
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Cecil Cronin
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