LYON CAR RENTAL REVIEWS

I was pleasantly surprised when picking up the car. I had rented a Renault-class hatchback, but they gave me a new Ford Focus sedan instead. Truly amazing!

This is an excellent company with no hidden fees and no traps. The car was in great condition, and I drove 1200 kilometers in France comfortably. The car was a hybrid, saving a lot on fuel.

When returning the car in Nice, France, the service attitude was average. The return point was on the 6th floor, and the narrow staircase made it dangerous. Unable to find a gas station that accepts cash, I returned the car with half a tank, but the FULL TANK settlement fee was significantly high. However, the service attitude and car condition at the time of rental were very satisfactory.

Excellent service, easy pickup, friendly staff, good English.

There was no free upgrade offered. I had booked an Opel, but they said it wasn't available and provided a Ford Focus instead. I wasn't satisfied. My family requested a different car, so we switched to a Volvo, which cost more.

The service was very attentive. A very professional car rental company.

Picked up the car in Lyon, France. The pickup location on the map was different from the actual train station address, causing me to go to the wrong place and be late. The staff member handling the pickup was a black man. Since I don't speak French and my English is not very good, I couldn't understand his professional terminology. Initially, he wanted me to upgrade to a larger car, thinking the one I chose was too small (though there were only two of us). The car he gave me was automatic and included extra insurance, which added 100 euros to the order. Eventually, I insisted on getting the car I booked, and after some reluctance, he gave it to me. This entire process involved coordination through the rental company and my family communicating with him in French. Overall, they were unreliable and delayed my pickup by nearly 2 hours, which was very disappointing. Fortunately, there were no other issues when returning the car! It's really hard to have a good impression of him (not a personal attack, it's their own actions).

The staff was very professional. They introduced the car's systems in English when we picked up the car. Very satisfied.

Great service

I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

Car pickup was convenient, the service was good, and the car rented was better than what I requested online. The car had low mileage and was almost new. However, the return location was hard to find, which caused a delay, and I was 40 minutes late returning the car, so I was charged an extra day. The procedures for picking up and returning the car were both convenient.

The lady at the Lyon branch was very friendly and fluent in English, so communication was not an issue. However, requiring the driver's credit card for a deposit caught me off guard, citing a new policy.