COOLANGATTA CAR RENTAL REVIEWS

The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.

The car is in great condition and offers good value for money

Good service, but drivers must have a credit card and a driver's permit translation. Both are mandatory. It's not as flexible as the Avis system but cheaper, and rental times are highly flexible. Overall, it's good!

Extremely dissatisfied. At Gold Coast Airport, you need to walk for 10 minutes to reach the designated spot, where there is no office or staff, only their van. You have to call the number on the van and wait 10-15 minutes for them to bring the keys. They take credit card information from the contract and charge it 2 hours later. They also collect a 350 AUD deposit, which they said would be refunded automatically upon return without swiping the card again.

I do not recommend this car rental company because their pick-up location is not at the airport. You need to take the company's shuttle to a place several kilometers away to pick up and return the car. Other car rental companies have pick-up and drop-off spots at the airport, which means this one delays your trip by at least 40 minutes. Moreover, the shuttle back to the airport does not leave immediately but waits for more passengers. This caused me to miss my tax refund at the airport, which was really a waste.

This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!

This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.

Service needs improvement: Information about fuel type, emergency contact, and return procedures was only provided upon request. When the customer expressed unfamiliarity with the parking lot, they were only accompanied to the car after requesting it. During the rental period, one day they received a parking fine for overtime parking. Worried about communication issues over the phone, they drove to the rental counter at the airport to seek assistance. The first staff member they encountered was indifferent, and even after finding another staff member, who was too busy, they could not get proper guidance. Feeling helpless, they sought help at the parking lot where a staff member kindly explained the parking and payment details. They were very grateful to that staff member, but overall, the rental company’s service was lacking. The refund time for the deposit was also not communicated. There was no emergency service in Chinese, which was inconvenient for Chinese customers.

Very good, top-notch service attitude, and they even gave a gift to the child