“The car was perfect for our needs and the price through QEEQ was by far the best price.”
About Alpha Car Hire:10.0/10
The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle.
The staff at Alpha were great, very efficient and very friendly.
The service attitude was impatient. You need to take their shuttle bus to the store. The waiting time at the store was long. The vehicle I rented was okay. It is recommended for beginners to purchase full insurance at the store, which costs $24 per day.
“Overall, the car was great. The booking system was easy but the pick up process for me should of bef”
About Alpha Car Hire:10.0/10
I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.
Extremely dissatisfied. At Gold Coast Airport, you need to walk for 10 minutes to reach the designated spot, where there is no office or staff, only their van. You have to call the number on the van and wait 10-15 minutes for them to bring the keys. They take credit card information from the contract and charge it 2 hours later. They also collect a 350 AUD deposit, which they said would be refunded automatically upon return without swiping the card again.
“Gold Coast Airport - Miami Beach - Surfers Paradise - Paradise Country (Warner Bros. Movie World) -”
About Alpha Car Hire:8.0/10
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
Very friendly staff, great support, will go there again for sure
About QEEQ:10.0/10
Best ever rates, best ever customer service especially the chat service. will keep coming back. maybe you need to extend your service to accommodation as well. only one thing, your reference number was different from the one ACE had and it took them few minutes to find my booking, if you guys use or add in the reference number from the supplier thats will be great.
“Reliable car but well used and old. Will not use again.”
About Alamo:6.0/10
The car was older than expected with many scuff marks and some unrepaired damage. For a $5200AUD excess I would have expected a clean and modern vehicle without blemishes.
The car was more than 3 years old and had over 70,000kms on it. This is what I would expect from a tier 3/4 service provider. Based on this, the day rate seems high and is not representative of age.
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