Alpha Car Hire, Gold Coast - Airport Car hire

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alpha Car Hire - Gold Coast - Airport Information, Car hire Instructions & Policies

Address

Off Airport, 19 Ourimbah Road, Tweed Heads, 2485, QLD, Queensland

Telephone

+61 7 5586 6900

Pick-up Instructions

The Alpha Car Hire - Gold Coast - Airport car hire location is located out of the airport

Upon your arrival at the airport, you can take our free shuttle bus to reach the rental office which is located at 19 Ourimbah Road, less than 3 Kilometres away from the Terminal. For pick up please call +61 (0) 75586 6900.

Drop-off Instructions

Please check with the branch staff about the return location and time when you pick up the car.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -18:00	07:00 -18:00	07:00 -18:00	07:00 -18:00	07:00 -18:00	07:00 -18:00	07:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

25 - 100 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Must-not:

Towards any Australian islands, taking rental cars crossing border is not allowed.

Excess

Collision Damage Waiver Excess:

AUD 5000

Theft Insurance Excess:

AUD 5000

Third Party Liability Insurance Excess:

AUD 5000

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Hotels

0.3 km from Gold Coast Airport Accommodation - La Costa Motel

0.4 km from 1 Bedroom Gold Coast Beachside Apt w/AC + Parking

0.4 km from Pacific Place Apartments

FIND ME A CHEAP RENTAL

Map view of Alpha Car Hire Store Location

coordinates: -28.165622 153.512993

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 3.8
Vehicle cleanliness: 3.7
Spaciousness: 3.8
Counter staff: 3.4
Pick-up location: 3.7
Drop-off location: 3.7
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

S.Chan
Gold Coast
9.3 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport. The car condition is excellent.
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Syed Az
Gold Coast
8.7 /10 Very good
Reviewed: Tuesday, November 26, 2024
car is good, condition of child seat was really bad. Counter staff are not friendly and welcoming at all. anyway overall I am happy because of car's condition, good value for money. No any other issue to mention.
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A.MIRAJ
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
This is the second time we booked a car thru Alpha Car Hire. The first time around was a very good experience, hence the reason why we went with them again this time around, and they did not disappoint. Very easy to deal with and their staff are super friendly. Will definitely use them again in the future.
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Anonymous
Sth Tweed Heads
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
Very helpful
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D.Clough
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.
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T.Cousins
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle. The staff at Alpha were great, very efficient and very friendly.
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Freda Mackintosh
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.
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Bernie Faraday
Gold Coast
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.
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Adair Romeo
Gold Coast
4 /10 Average
Reviewed: Tuesday, November 26, 2024
I do not recommend this car rental company because their pick-up location is not at the airport. You need to take the company's shuttle to a place several kilometers away to pick up and return the car. Other car rental companies have pick-up and drop-off spots at the airport, which means this one delays your trip by at least 40 minutes. Moreover, the shuttle back to the airport does not leave immediately but waits for more passengers. This caused me to miss my tax refund at the airport, which was really a waste.
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Wayne Raymond
Coolangatta
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
The car is in great condition and offers good value for money
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Ferdinand Bart
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!
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Tracy Mary
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Good service, but drivers must have a credit card and a driver's permit translation. Both are mandatory. It's not as flexible as the Avis system but cheaper, and rental times are highly flexible. Overall, it's good!
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Alston Cecillia
Gold Coast
10 /10 Excellent
Reviewed: Tuesday, November 26, 2024
Very good, top-notch service attitude, and they even gave a gift to the child
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Armstrong Sam
Gold Coast
6 /10 Average
Reviewed: Tuesday, November 26, 2024
The store is a bit far from the airport and it's a rather small rental company.
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Lionel Pope
Gold Coast
8 /10 Very good
Reviewed: Tuesday, November 26, 2024
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
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