Very good

When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.

Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.

Fantastic reliable experience with great cars. Simple process for pick up and drop off and super friendly staff.

Very easy to book and great deal compared to other companies. Reliable and trustworthy

All good except too much hard selling of the insurance to Reduce our excess from Aud4500 to Aud500. Lady was disappointed when we said no & keep on saying the risk is ours to take .