The pick-up and drop-off processes were very quick. The store added an extra 2150 yuan fee, which included an additional driver for 500 yuan, driver insurance for 450 yuan, and fees for exiting Denmark costing 300 yuan, along with a bridge toll of 900 yuan. Additionally, there was a 5050 yuan deposit, totaling 7200 yuan. Upon returning the car, they charged a 3000 yuan damage fee because the car's underbody protection rubber was scraped off by sharp metal in the parking lot. We needed roadside assistance from the insurance, and the rescue personnel ensured the car was safe to drive before making minor repairs on-site, allowing us to continue our trip without further issues. We appreciate this very much.
It was okay. The car rental area at Copenhagen Airport is quite large and the process is very procedural. You have to find the car yourself using a parking map. I had never experienced this before, and it was a bit confusing at first.
“Long queue for Enterprise. Will pay a few $ more to use Hertz next time.”
About Enterprise:7.7/10
Long wait to be served (Enterprise. Alamo and Europcar all shared same deck. They used a deli-style number ticket to manage the long queue. Service person mixed up my booking with someone with the same surname despite me asking him to double check - annoying and careless. Will use Hertz next time!
About QEEQ:8.0/10
Easyrentcars was Easy and fast, just let down by Enterprise in Copenhagen.
The car you reserve is never the one you get. I wanted an SUV, but ended up with a coupe, and it had lower specs. My car wasn't even listed in your model series.
“It was fine. Easyrentcar should discourage vendors who can not stick to their commitment.”
About Budget:2.0/10
Budget had cancelled the booking 2 days before my travel when the booking was done 3 months in advance and they did not bother to inform. I was left in hanging till the day before my travel and they did not even provide the alternate.
We are still waiting for a final statement, showing us, if any, additional charges, etc. When we arrived back at the drop-off, we were not given the final statement. I just assumed that this would be sent to us via e-mail. This still has not happened. We had a deposit put on the car, and also we paid for the toll across the Oresund Bridge between Denmark and Sweden. This is not a big deal, I would just like to see a copy indicating the final reckoning. Thank you.
“Car was supplied by Hertz. Got free upgrade from a Toyota to BMW. No pressure to take out extra insu”
About Thrifty:9.7/10
Car was better than expected. Service was good. Didn't take a deposit from credit card. No hard sell of things we did not want. Did not give the impression that they were going to charge for non existent damage.
Car hire was a long walk and a short bus drive from airport. Car was hard to find in car park.
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