We arrived close to 11 PM and 2 lovely staff members were still diligently working. They were organized and knew their responsibilities well. The parking lot was right near the rental center and a gentleman personally guided us there, which was much better than our experience in Amsterdam.
It reflects the disciplined nature of Danish people. Even if you have a simple question, you must wait until the previous person's issue is completely resolved. This is commendable.
I got the car from copenhagen airport which was not very far from the arrivals probably around 2km, with bags a bit difficult to walk so better to go and pick up the car first than to get the bags.
Car was pretty clean inside out and only 30k km on the clock so very pleased for what i paid overall.
Pretty easy to get through to customer service and vecause i lost my flight and i had to catch a new one which was after 23:00hrs they had someone waiting for me there to pick up the key.
Very very pleased with them myself.
Two unexplained charges after the rental service ended. The first time there was a response, but the second charge happened more than six months after the rental ended and there is still no explanation.
There was an elderly woman with white hair who had a very bad attitude. The credit card was fine, but the POS machine had issues and couldn't process the payment. I couldn't rent the car and didn't get my money back.
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