DENMARK CAR RENTAL REVIEWS

Generally satisfied with the service, issues were handled promptly.

Very convenient and fast. Rented an Audi A3, a new car with 5000 kilometers. Comfortable to drive. However, there's a lack of detailed guidance, usually requiring the driver to figure things out by themselves.

I booked an automatic car, but they gave me a manual one at pick-up. They said I had to pay extra for an automatic!

The car was quite good.

The staff at Copenhagen airport were very friendly, and the car pickup was smooth. We got a 7-seater Citroen, and three people sitting in the back didn't feel crowded. There was plenty of space in the back for luggage.

The pickup location was very satisfactory. The drop-off location was average.

I am very dissatisfied with this car rental! When returning the car in Stockholm, I clearly filled up the tank, but two months after returning home, they deducted money from my bank card claiming there was no fuel! Communicated with the rental company but got no resolution! Terrible!

Very good.

I had already paid the full amount in China and applied for the necessary permits for other countries included in my order. However, at the car rental office in Copenhagen airport, a tall male staff member tried to deceive me, saying that their policy required road assistance insurance for driving in other countries. I told him I already had full coverage, and my platinum credit card provided global free roadside assistance. I even pointed out the clause in the rental car contract regarding the refusal to buy additional insurance. He lied, saying it was a company policy difference, and pressured me greatly by refusing to give me the car. Despite a long queue behind me and me being a mother with two children, tired and just about to start a wonderful trip, he greedily and deceitfully tried to force me to buy insurance. With extensive overseas driving experience, I firmly refused, but it wasn't until I was about to call the rental company that he pretended to give me the car, warning that next time, it wouldn't work. Remember, any additional insurance is optional. I will definitely file a complaint to the European headquarters. Fellow Chinese drivers, be firm in refusing unwanted insurance offers and seek help immediately if necessary.

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.

Everything was great

The service at the store was excellent.

The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.

The car pick-up process was perfect... The staff at the store specifically explained some special traffic regulations to pay attention to... Also mentioned areas closed due to a half marathon and a music festival

Compared to my previous experience with Hertz, they push too many add-ons. Even though I clearly declined additional insurance during the rental process, it was still added, resulting in unnecessary charges.

Excellent service.

The rental location is 2 kilometers from the airport arrival hall, and the price is ridiculously high. This rental had very poor value for money. Over 600 per day for a compact 7-seater, and it's manual transmission. Ridiculous.

The company provided a Skoda 5-door hatchback with automatic transmission. The odometer showed just over 2000 kilometers when we got the car, so it was basically new. The driving experience was excellent, the car was very fuel-efficient. We drove over 2100 kilometers without any issues. Both pickup and return were very smooth, and the company's service attitude was great. Highly recommended!

The store was easy to find, but it took a whole hour to finally give me the car! I saw the bad reviews and didn't want to use them, but went ahead because it was cheaper. I deeply regret it. All my time was wasted on this! I asked every 10 minutes, and the only answer I got was to keep waiting. When it had been delayed for 40 minutes, I asked if there was any compensation for the delay. Guess what they said? Oh, it hasn't been delayed for that long... Unbelievable! If there were negative ratings, I would give negative 5 stars.

Great service