The car had a warning light on for low tyre pressure. Tried to service thd tyre at gas station that was closed. Called your service number. Guy responds that this is an instrument failure or false warning light, typical for cold climate and this car model. Your guy at airport could have told us.
Very nice staff. This is a rental in a different country, staff should re-explain all the rental conditions, insurance and any additional spending (if any) during pick-up.
About QEEQ:10.0/10
Model from the website is different from actual model of the vehicle.
Handed car in early since we ran out of time. Needed to get toHelsinki earlier but charge was required to drop the car at a new condition. Gave up car three days earlier but no compensation was received for a shorter rental. Flexibility was not as easy as it is in the United States.
swift process in getting our car at the counter, Hertz staff is very efficient and no upselling.
A 3 minutes walk to get the car and it was in great condition!
Smooth car pickup with minimal upselling. However, the actual store hours did not match those listed on the rental website, and the 24-hour contact number was unreachable! This caused significant inconvenience as we had to wait in freezing rain and wind for 2 hours.
Yes. I was expecting a small car. I am given a opel grandland x. It was quite spacious and comfortable. Very high profile features. I was very happy with it.
About QEEQ:10.0/10
I booked the car almost 120 euro more cheaper from QEEQ with its membership discounts. I didn't need to claim any reimbursement from insurance so I don't know how the premium protection works. App is a bit sketchy at times (for example it shows my profile is 81% completed but I filled it completely). Overall it was a very good experience that worked without any problems.
“Good customer service but smaller than requested car”
About Alamo:9.0/10
I specifically ordered a Skoda estate but ended up with a suv with a smaller trunk space. Not sure if this is an Alamo issue or easyrentcars but car luggage space was smaller than it should have been.
Return instructions were unclear. There was no rental company counter at Oulu Airport, and I did not receive a receipt for the credit card deposit. They said they would email it to me, but I never received it.
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