The service from the staff at scandia Rent was superb. The team member spoke great English he was polite and explained everything very clearly. I was able to compete the booking and reservation within 10 minutes.
About QEEQ:8.0/10
Good website easy to navigate and my booking was prepared well.
We booked a mid sized car but they didn’t have any. As I’m 6 foot 5 almost 2 metres tall I asked for larger car instead. They didn’t have any. I have bad back and need big seat. They offered free tank and no license fee which I wasn’t expecting. We had a lot of driving that why I needed good car. We had polo and my head was touching roof not good!!
Scandia Rent was by no means professional or efficient. Appears to be run by individuals with varying degrees of knowledge and customer service. At the drop off location no one with even minimal English was available.
“Couldn't pick up the car at the store. The system forced me to select a car model to submit the form”
About Finn-Rent:2.0/10
I had a reservation for Sunday, July 28th. I arrived at the pick-up location in the morning, but the door was locked. I had to make an international call to the customer service and was told that the car rental company is closed on Sundays, but my reservation was still accepted. All our travel plans were arranged; what were we supposed to do? The rental platform suggested checking for other car rental companies nearby, but we were in an unfamiliar place! Finally, we managed to find another company but were told there were no cars available. We were really frustrated, but eventually, we found a car six hours later, which somewhat mitigated the loss.
Le personnel attendait dans la file pour donner les clés aux personnes sans savoir qu on était dans la même file..
Extension.de la location très facile et efficace avec personnel aimable au téléphone.
There are some differences compared to renting a car in China. Make sure to take photos and videos of the odometer and the car's condition both when picking up and returning the car.
For international self-driving, QEEQ is my top choice. They have many locations, a wide range of vehicle options, and convenient pick-up and drop-off. Their pre-sale and after-sale services are very professional. Any post-sale issues were resolved promptly.
Took ages to find the scandia rent desk at Helsinki airport not with other car hier rental desk. Then ages to walk to the car park at the petrol station at the far side of the airport. On return to said car park there was no one to leave keys with and no answer on the phone numbers given so hanging around trying to find someone to take keys back. Not sure the total yaris we were supplied with should be in the same vehicle class as the VW polo we booked?
“Good experience until something went wrong and then appalling customer service”
About Alamo:7.7/10
Car was upgraded but when the accident happened, Alamo were none responsive, leaving me, the wife and 2 children stuck in the middle of the forest. Eventually after 5 hours managed to get a courtesy car, this they cancelled 3 days later with no warning. Only on threatening to not pay the collision damage amount did they pay for a courtesy car but we had to get a bus 4.5 hours to pick it up.
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Dmitry Mayorov
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