FINLAND CAR RENTAL REVIEWS

Plus d'une heure d'attente à la gare de Rovaniemi: le véhicule était à l'aéroport en raison d'un problème informatique lors de la réservation selon les informations données... Malgré cela le personnel de Finn Rent à été très agréable.

I booked a manual, but got an automatic hybrid instead. It was very fuel-efficient. Satisfied.

Firstly, I paid for a Mercedes but got a Ford. Check their website to see if the prices are the same... I rented a safety seat, and the rental company said it was €6/day but it turned out to be €10/day on site. The most frustrating part was when I was returning the car. The engine warning light came on, and I tried to figure it out but couldn't. Since I was in a hurry to catch a flight, I had to drive back slowly. During the trip, I called the rental company to inform them I would be 30 minutes late, but when I arrived, they directly deducted €126 from my credit card, saying I was 40 minutes late. I don't understand how a company with such service standards can continue to work with the rental company. Everyone says everything is expensive in Northern Europe, and if you want service, it costs more! It was a terrible experience.

Like: Very friendly and professional staff.
Dislike: Pick up instructions.

There was one item listed on tips for driving in Lapland about using an electric cord if provided. My car didn’t have one but it would have been nice to have been told up front if my car should have had one and also how/where to plug in. Otherwise no complaints!

Duplicate billing issue has not been resolved

No problem, all was correct

The car I hired was Toyota Yaris, but instead I received Opel Crosa, which is a disaster of a car, didn't enjoy it one bit. It was using more fuel than I expected, and it felt like it wasn't good enough for the price I payed. The customer service was good, I received my keys in no time and found the car in less than a minute.

They gave me a free upgrade to an Auris hybrid which was excellent and exceed much more my expectations. Car was very good.

Very good attitude

There was no one at the counter. We waited for two hours before someone showed up. They directly charged my credit card for the fuel without any discussion! I'd recommend renting from a larger company.

All good, except I booked a car with 5 seats and I got one with 4 seats. It was too cold and a lot of snow and we were tired. That's the reason we didn't go back to the office. We did not to waste time nor on the spot nor from our holiday. Except from this, all very good, thank you.

Helpful had to ring them as flight was cancelled til next day. Car was running with heater and engine on, useful as it was minus 30. Disappointed that car wasn't the model id booked

Communicated via email that full insurance could be purchased at the counter, but the staff said it was not available. What is the reason?

Very responsible

Counter staff were helpful.

I had booked and paid in advance a VW-Golf or similar, arrive 6/21 /2019 at 11am Vantaa AP, and I was exactly on time. I was offered a SKODA which I was not happy about, but agreed to take the car as long as it had 5 doors as the Golf, when I arrived at the parking garage the attendant told me that there was a mistake and my car had been double booked ?? and was no longer available ??? I had aid in advance ?? obviously no guarantee to have a car available at arrival. He offered me a Toyota Yaris which is a smaller car !!! than the one I had paid for, telling me they were out of cars. I adviced him I had paid in advance, and when the rental agency does not have wht I have paid for you normally do not substitute with a smaller car you give a size up ( I am renting cars at least 10-12 times/yr so I am not a first timer..... Luckily another agent heard our conversation and said he would take care of me and my problem , he was very friendly, showed me a Nissan Qashqai and asked me to check that one out to see if it was meeting my expectations. It was good and I accepted this one. This agent saved the day, my vacation and Budgets reputation A+ to him

It was OK no problem w booking

Very responsible.

Everything was clearly explained, no extra charges.

Returned the car an hour late, got scolded and given the cold shoulder by the rental lady. Although it was our fault, treating customers like that as a service provider is not good.