ICELAND CAR RENTAL REVIEWS

It's just a few minutes from the airport to the parking lot, but they charged 90 euros for the shuttle service without mentioning it during the car rental process. I only found out when I asked. A few days after returning home, I found out that over 100 euros had been deducted from my card. After emailing them and not getting a response, I called long distance and they said it was due to the car being dirty. They sent photos showing mud on the floor mats. The key issue is that they didn't inform me that the car needed to be washed before returning.

There were two staff members handling the process after queueing for a number ticket. Compared to bigger car rental companies, it's a bit lacking, but overall it's okay.

Good service when returning the car

Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.

Good service to Mike. As I had live chat with him to inform that my flight will delay. He helps me to call the car supplier company to hold the car first as i was unable to call at that moment. Thank you.

Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company: During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences. The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.

Process was smooth and pleasant all round.

Amazing again!

Poor attitude, wouldn't process a simple pre-authorization!

Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.

The mileage was already over 170,000 kilometers when picking up the car, and the vehicle condition and driving experience were obviously poor. On the afternoon of the 7th day, the right rear brake pump suddenly broke, and shortly after, the brakes failed, making driving extremely dangerous and nearly causing a serious accident! Additionally, we waited an entire day for rescue, ruining our planned scenic spots tour! This is really playing with our lives!

Waited nearly half an hour to pick up the car and over half an hour to return it. The return location was unclear, so I asked the staff and they told me to park outside. I ended up parking at the entrance and they didn't say anything. I rented a Ford Focus but was given a Mazda 3; not sure if they are in the same group. If anyone knows, please let me know. The car had scratches and other damage when I picked it up, but they said it was fine and just to take pictures. The car was fairly new, but there were constant warnings about issues like the passenger airbag and front radar malfunctioning. I called the rental company about it, and they told me to handle it myself. After insisting, they finally helped. I drove to Akureyri where they had a branch to get the car checked, and it was confirmed that it was safe to continue driving, but overall it was not very reassuring.

Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.

Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.

Always recommended and preferred choice

Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.

Love easyrentcars! The auto rebooking service is working ! It saved me 15 euro for my rent. The service client reply my email very quick and with very clear answer. Recommand to everyone

There are Chinese-speaking staff, making communication easy. They also thoroughly explained important local information.

Had to wait for an hour at the airport and called before they came to pick us up, unlike other companies that hold up signs. Other than that, everything else was fine.

The actual car model received did not match the one rented.

friendly and efficient staff. nice car - free upgrade. quick and easy pick up and drop off. only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.

It will be better if the staff tell us about the tunnel fee when we pick up the car