JORDAN CAR RENTAL REVIEWS

The car is great beyond my expectation

Love the low price tracking option

When I got to the reserved pickup location, I found out it was closed! No notification was given! I had to call Eurocar myself to resolve the issue. QEEQ's customer service did not provide a reasonable explanation!

The representative was at the airport with the car which was fine. He was very helpful and went out of his way to provide us with very useful information about driving in Jordan.

I rented a Toyota, but Budget gave me a terrible Baic. The acceleration was bad, and the brakes were terrible. When I returned the car, there was no one in the store, and I had to wait for 40 minutes. Extremely bad service! I will never use Budget again!

Once you get you land at Queen Alia Airport, call the number provided for ARENA, because it will take them at least 15 minutes to drive to the Arrivals terminal to pick you up. The ARENA staff spoke fluent English and were very friendly. I reserved one of the cheaper size cars and it drove perfectly fine for me. Be aware that ARENA will block significantly more on your credit card than the rental cost, similar to what many hotels do. This is not a big issue for me, other than it is a little annoying to have to wait 2 weeks for the proper amount to be credited back to my card. Overall I had a good experience with ARENA, and I would recommended them to others.

Perfect

Perfect

They gave us a full upgrade, the car was nice and spacious but it was full of scratches (it wasn't a problem because the staff took note of the scratches when inspecting the car).

I couldn't find better option anywhere else

They run out of cars and wanted us to wait 4 hrs to get one, all that because they did not want to give any other class of cars l. Had to argue to get a car. It was a much bigger group than ordered but i had no advantages to ir.

The vehicle was in poor condition, the seatbelt was broken, and the staff at the store offered no service. It was very unprofessional.

Great service, Perfect car.

There were couple of issues with Budget: 1) bigger but extremely slow car, low quality compared to what I have reserver: I have reserved a Toyota Yaris and I have received a Chinese car (BAIC). Even if it was bigger, it was not a very good experience. The car was extremely extremely slow uphil (and driving throurgh Petra hills I thought at some point the engine will die even if I was pressing the acceleration pedal to its maximum). 2) car didn't have full tank: Due to a previous experience when I got charged 63 euro for not bringing the car with full tank (took one car with 1/8 of the fuel, deluvered it with a bit more according to pictures and got charged) I'm not taking any car which has less then full. Here, at Budget Aqaba La Costa, tgey offered me a car again with 1/8. After more then 30 min of discussion someone from Budget came with me outside of the city to add a full tank of petrol. 3) I got instructed to put the wrong fuel: On the car it was written that I need Unleaded 92(benzin) but on the rental contract they wrote unleaded 95. In Jordan, in all petrol station I've seen, they sell only unleaded 90(~0,75 JOD/liter) and unleaded 95(1 JOD/LITER). Since in my country we don't even use 92 or 90, I didn't know it's not that bad to tank with 90 instead of 95 so I paid always more based on wrong instructions from car company. Of course they didn't refund any difference even if they have confirmed 90 would have been fine as well. 4) there were some big scratches on tge car. It took several minutes to convince them to mark it. 5) one very good aspect: initially we had reservation on easyrentcars.com with pick-up and drop off at 8 am. Due to huge rain, we decided less then 24h in advance to change the pickup and dropoff for 3 pm. Since it was pess then 24 h, we couldn't change online but an agent from online chat of easyrentcars contacted Budget and then he/she offered the direct number from Budget and Budget agreed for later pickup and dropoff, great advantage.

Great customer service trying to make an extta effort to please customers in an unexpected situation.

The car rental process was completed within 15 minutes, and the staff spoke English. Overall, a good experience.

Terrible wait at check in ( 1h30 min of waiting ) Poor Chinese car , no power of the engine

When I arrived at the airport, I was informed there were no cars available. I couldn't get a car in two days and had to request a refund. This is very unreliable and ruined my travel experience.

I tought i rented a Toyota Yaris OR similar but did get a chinese car. We had some trouboe with the car break alarms. but good not read the warning messages because it was written in chinese. overal a car that was not quot strong and a bit noisy.

They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)

Until now they didn’t back my deposit money

Budget was absolutely perfect. The pick-up process was smooth and fast, drop-off also worked very well and without any complications. We got a brand new hybrid Toyota and we were very happy with it.

The staff at pick-up were friendly but lacked responsibility. We initially booked a Tucson, but were given a Mazda instead. We didn't notice at first, but after driving for several kilometers, we found that the left rear tire pressure was only 1.5. The next afternoon when leaving Wadi Rum, it was down to 1.0, we inflated it to 2.5, but by the time we reached Petra, it was only 2.0 again. The following morning it was 1.5 again, and we inflated it on our way to the Dead Sea. The tire pressure issues affected our travel experience.

Please Mr. Abdullah, if you’re gonna be late at least let me know. I’ve contacted you on what’s app and no response. I really thought for like 10 minutes I was being scammed ! Thanks anyways