I've booked intermediate vehicle which was shown Skoda Octavia but instead you,the agent book with enterprise compact vehicle. I was with big bags and boogie so I had to pay extra for upgrade to bigger vehicle.
The pickup point is not at the airport, and the store's attitude on the phone was very bad. You have to wait at the airport for the staff to deliver the car, and the same applies for the drop-off; you need to make an appointment over the phone for the staff to pick up the car from the airport. The phone is almost unreachable, especially on weekends, and the staff's attitude is rude. They hang up after a few words, and I had to rely on QEEQ customer service to help contact them.
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
Very nice and convenient cars. The only issue is that the pick up location is not at the airport so if you forget or did not checked this it will be confusing. I would love if there was a big warning about this and maybe somebody wrote an SMS saying this but they did not had my number. Other than that, this company is perfect. They even check the cars on drop off, so it is not like other companies where you leave the keys in the counter and then you get a surprise magic cost.
Again, this is one of the best in the budget category. They have a lot of bad reviews online but I think is because people do not really check the car carefully.
“Nice budget agency. Just beware that they are not at the airport, so keep that in mind”
About SURPRICE RENT A CAR:8.0/10
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
“Suprised in the begining, disappointed im the end.”
About SURPRICE RENT A CAR:6.0/10
Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.
Nuestro vuelo se retrasó a la llegada, pero no pudimos avisar porqué ni siquiera nosotros sabíamos que iba a estar volando más tiempo de lo indicado. Llegamos 30 minutos más tarde de lo previsto y por ello nos cobraron casi lo mismo que el alquiler que pagamos por el coche .
Car was better than our expectation and the staff of Hertz rent a car in Gdansk aeroport was very nice. They are waiting at us. Thank you, we will take next car at your services.
There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.
About QEEQ:10.0/10
QEEQ.COM's service was excellent! I had contacted them on my stressful situation at pick-up and - half a globe away, from LA - a kind person made my contact with the renter possible!
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