I did not get the car offered. I have been given a Hyundai i10 which is a class lower than polo, also had to pay 70pounds for insurance as my credit card had to be valid for at least 3months which was now stated in my agreement
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.
About QEEQ:10.0/10
Very pleased with booking. Especially with the Price Drop Protection. Highly recommend.
Everything was great until I handed over the keys to our price. Then I asked how I was getting to the airport. I was told to find my own way !! No help or assistance given. I had to find my own way to the airport. This is a break in the contract that I purchased !!
“SCAM. Unreliable service and will try to charge damage to CDW excess.”
About SURPRICE RENT A CAR:6.0/10
Left us stranded at airport on pick-up. Nobody there.
Did not accept credit card as it had initials rather than christian name (in other words "Mr P. Rosenfeld" was rejected.
Unable to complete damage check due to darkness and wet car.
Nobody there on return to receive car.
Refused to check car back until we washed (a very clean) car.
Threatened to charge for damage that didn't exist.
Check out YouTube evidence here: https://youtu.be/QaIMGDQoWc4
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