TAIWAN(CHINA) CAR RENTAL REVIEWS

台湾では高速料金はすべてゲートがないETCで、車の返却時に利用料がすぐわかるシステムで便利なのだけど、カード払いだと１０％手数料を取られた。ロードサービスがついていたがレンタカー営業所の電話番号しかわからなかったので、日本のように２４時間対応ではないようだった。

Very nice car, as advertised. IWS agent in Tainan very kind in driving us to HSR station.

customer service is very good and staffs are very helpful and kind

customer service is excellent

PONY was, hands-down, the best rental car experience we've ever had! Their level of service goes above and beyond: privately picking us up and dropping us off to hotels and the airport, providing car chargers, and providing all the right information to drive safely in Taiwan. Highly recommend to anyone traveling to Taiwan - it made our road trip experience the best it could possibly be.

So easy to use! Highly recommend!

I have two complaints: 1. The rental company didn't provide a full-to-full fuel policy as mentioned on the official site. If you want to pick up the car with a full tank, you have to pay for the entire tank of gas. Although you don't need to return it with a full tank, you usually end up with a lot of leftover fuel, which is somewhat unfair to consumers. 2. I didn't use Sesame Credit as a guarantee, so the rental deposit was taken in cash—yes, you read that right, not a credit card hold, but cash paid via WeChat to the rental company's representative. This deposit is refunded only three months after the car is returned (if there are no traffic violations), which poses a financial risk for customers. I wonder if this is common practice in Taiwan or if it was just my experience.

Great staff and service.

staff were excellent 5*

It wasn't Holiday, it was Hertz. The car we got was completely different from what was promised. We booked a small van but ended up with a Toyota Sienna, and the price was significantly higher. We accidentally scratched it a bit, no dents, something that would cost at most ¥400 to fix in mainland, but they charged us 6800 NTD, around ¥1500. The rental company refused to file an insurance claim. The experience was terrible, and I'll never use Zuzuche again.

Fast service

Did not get a vios but Toyota sienta. Is OK with me since the same capacity. Easy to communicate with them as they also use Whatsapps. Good respond.

Thank You!

Great location near train station. Staff spoke English well. Newer car in good condition.

We got a smaller car but got a free upgrade to Camry. Car was in clean condition, spacious, and service was very good. They picked us up at our drop off & pick up locations, and dropped us off at a nearby station after we returned the car. Overall very pleased with the service & car rental!

Booking was easy, did a last minute booking for a 7-day rental but response was fast. Will use again!

Gasoline is not fully filled but the metre showed it was full. My husband found it only left 1/4 gasoline after he drove 200 miles somethings. He said it is unusual.

Making the call was a bit confusing as we didn't know which no to skip. Only dial last 8 no. if using public phone. Waited ard 15 min for pick up due to traffic jam. Wait outside at no. 18 and look for staff wearing the IWS blue yellow T-shirt. Getting and returning car was very fast, car is new. Staff brought us back to airport with our hired car.

good

Need to call JT staff to arrange for car pickup. Had to go to a deserted location away from the airport to complete vehicle transfer/pickup. This was arranged by the friendly staff. I was given a Colt Plus instead of the Yaris. The radio was not working.

Waited a very long time to get the car. Was not given the option of picking up car at where the car was parked, wasted a lot of time coordinating the pickup.

Bien que parlant peu Anglais, le personnel a été très conciliant. La voiture était prête à partir à notre arrivée. Pas d'entourloupe.

They did a great job picking us up at the airport by pillar 18 and the return was very smooth. The car was in excellent condition and driving in Taiwan was much easier than the past.

The rental store is old and gives an unprofessional feeling. They require a cash deposit for violations, and credit card pre-authorization is not accepted, plus they hold the deposit for two months. I've never heard of such a thing.