Description is different than reality , Europecar staff where so unhelpful

Pickup was right at the airport, with two staff members handling it. Their attitude was great and they were very patient. The customers in front of me, who were from the Arab region, asked questions for about 15 minutes, and the staff remained very courteous.

As a long-time customer of the car rental service, I've rented cars in multiple continents and countries and always had positive experiences. However, my recent rental experience with Europcar at Vienna Airport, Austria, was a nightmare! Firstly, the pick-up area was dimly lit, making it hard to inspect the vehicle's condition, especially for a black car. The drop-off location, however, was a bright open space where every detail was visible. Due to this, the staff found a paint chip the size of a rice grain on the rear bumper when I returned the car. Despite my insistence that I didn't cause it, the company debited over 1060 euros from my credit card! A rice-sized paint chip equals over 1060 euros, revealing the company's greed clearly! Secondly, for my trip across 8 Central and Eastern European countries, I had paid Europcar the 'Other Insurance' and 'Cross Border Fee' as required. Despite this, they did not provide me with the 'Green Card,' a necessary document for cross-border travel. This oversight caused numerous delays at border crossings, forcing me to purchase a 'Green Card' for each country separately. Border police in each country unanimously said that the rental company must provide the 'Green Card' as part of the vehicle documents. Other renters I met had their 'Green Cards' issued without issue. Despite multiple inquiries through the car rental service and directly to Europcar, I have yet to receive a satisfactory response. I share this negative experience to caution other renters: unscrupulous and shameless companies exist everywhere, not just in China!

Charged extra for returning the car at a different location, but it was resolved.

There was a system issue when swiping the card, but they didn't admit it.

Pickup was very quick and the vehicle was in excellent condition.