Reliable group and will use them next time

It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!

It was okay.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.

Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.