Reliable group and will use them next time

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

Amazing vehicle. Loved it.

Very smooth process. Helped me when I was late for pick up. Special shout out to Bruce for his help.

Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.