Routes, Toronto Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Routes - Toronto Airport Information, Car hire Instructions & Policies

Address

3035 Orlando Dr, Mississauga, ON,L4V 1L6,Canada

Telephone

19056779994

Pick-up Instructions

The Routes - Toronto Airport car hire location is located out of the airport

You can arrive of Routes - Toronto Airport car hire by free shuttle bus.

From Terminal 1:Take the link train located over the west pedestrian bridge in the parking garage on level five to viscount station,proceed down to the ground level using the escalator and call us from the courtesy phone located beside the escalators. from terminal 3 : take the link train located over the sheraton hotel pedestrian bridge at level 3 to viscount station,proceed down the escalator and call routes car rentals from the courtesy phone located beside the escalators or call 905-677-9994 or 1866-467-6883.

Drop-off Instructions

Please return the vehicle to the store and the free shuttle van will take you to the airport.If you return the car after business hours,please park the car in the designated position and place the key in key box out of store.Please consult the staff when picking up the car.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 74 years old

Young Driver Fee applies at 21 - 24 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full Driving License issued in Canada

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

CAD 6.99/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

USD 4.99/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

CAD 9.99/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

CAD 7.99/day

Cross Border

Must-not:

Taking rental cars to following countries is not allowed:
United States, Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

CAD 2000-3500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 km from Toronto Pearson Airport

14.2 km from Downsview Airport

20.3 km from Billy Bishop Toronto City Centre Airport

Railway Stations

5.4 km from Etobicoke North Go Station

20.8 km from Toronto Union Station

Hotels

2.6 km from Holiday Inn Toronto - Int'l Airport

2.7 km from The Westin Toronto Airport

2.8 km from DoubleTree by Hilton Toronto Airport

Other Landmarks

17.8 km from Casa Loma

20.1 km from Ontario Legislative Buildings

20.3 km from Osgoode Hall

FIND ME A CHEAP RENTAL

Map view of Routes Store Location

coordinates: 43.69602 -79.62993

Location Images

The Sign

The Rental Desk

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 7.4
Vehicle cleanliness: 7.0
Spaciousness: 7.3
Counter staff: 6.7
Pick-up location: 6.5
Drop-off location: 6.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Martial
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Good price Nice car Great stuff Airport shuttle
Dislike: Far from the airport
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D.Henry
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: the trip was really good the van was comfortable the price was awesome
Dislike: The van rotors needs to be change.
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A.CREWS
Toronto
9.6 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.
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T.Inamdar
Toronto
9.2 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.
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S.Maharaj
Toronto
8.6 /10 Very good
Reviewed: Friday, January 16, 2026
Like: Fuel consumption was excellent
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Azi
Brampton
9.6 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: everything
Dislike: the location
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Y.AHMD
Toronto
9.8 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Neat and low mileage cars
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J.Perez
Toronto
9.8 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Ok
Dislike: Ok
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J.Stancliffe
Toronto
9.2 /10 Excellent
Reviewed: Friday, January 16, 2026
Dislike: The transportation to the airport was so late that I missed my flight.
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E.de oliveira
Toronto
9.8 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: the car is too safe, good space inside
Dislike: no words
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R.mak
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
Like: service is fine, car is meet my standard.
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P.Konechny
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.
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L.vanderLinde
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Easy driving
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D.Lee
Toronto
8.6 /10 Very good
Reviewed: Friday, January 16, 2026
Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.
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E.Nalubega
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Everything esp the service
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R.Hallihan
Toronto
9.8 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.
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Birinder
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing
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L.Koshy
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.
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Anonymous
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..
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TorontoCar
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
Car provided wasn't as advertised. The car received was good but I needed more space for bags, hence had to take more trips and cost me more. The pick up wait was over an hour. The drop off time was smooth and quick. If you could lower your prices more, this would help me book more.
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M.Kalember
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
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A.Young
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Car was dangerously low on gas at pickup. I had to return it with more gas.
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JDD
Toronto
6.3 /10 Average
Reviewed: Friday, January 16, 2026
We have asked for the following refunds without a response as of today. coolant: 15.26 windshield fluid: 3.11 not incursion into USA: 13.00 TOTAL: CANADIAN $31.37
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mobsaleh
Toronto
7.7 /10 Good
Reviewed: Friday, January 16, 2026
Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.
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I.Kong
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
very friendly service.
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f.arvelo
Toronto
7.3 /10 Good
Reviewed: Friday, January 16, 2026
Looks like they dont have many cars to select from...I wanted a car and they gave a jeep...
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Anonymous
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Great value for money
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P.Cater
Toronto
6.7 /10 Average
Reviewed: Friday, January 16, 2026
The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.
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A.Alkilany
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.
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S.Streich
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Routes was great. Had a great experience.
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N.Simion
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.
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M.Montgomery
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
If you rent a car and it’s should be the car you rent and I did not get that
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N.Lodge
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Excellent service
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F.A.
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.
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J.Langan
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy
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L.Christodoulou
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Yes
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Happy Customer
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Car exceeded expectations, process was simple
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Sangha
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Got a brand new car from them, pretty happy
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R.Startup
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.
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AF
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.
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K.Dhaliwal
Brampton
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
They are vary friendly
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S.Malhotra
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Great customer service.
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C.Sullivan
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.
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B.Bebb
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.
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S.Malhotra
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Good as usual, they gave me a brand new car.
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R.Advani
Toronto
4.7 /10 Average
Reviewed: Friday, January 16, 2026
Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.
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s.burgin
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
As the car we booked wasn’t back in they upgraded us to a 7 seater SUV
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
I got upgraded to brand new Wrangler Jeep that only 16 miles odometer. The problem was this car had 3600 cc engine and fuel wasteful. The stability and comfortable also less compare with Nissan Rogue. We got car with almost empty tank might be because of car just sent out from dealer. The price is good and Routes didn't push me to buy additional insurence and else.
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A.L.
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Excellent professional service
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M.Turner
Toronto
7.7 /10 Good
Reviewed: Friday, January 16, 2026
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
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Y.Von
Toronto
7.7 /10 Good
Reviewed: Friday, January 16, 2026
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason
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Freddie
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Routes car rental staff fast and efficient. Highly recommended.
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J.Kong
Toronto
5.7 /10 Average
Reviewed: Friday, January 16, 2026
This rental company staff should not exist .
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Dana S
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it
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Anonymous
Toronto
7 /10 Good
Reviewed: Friday, January 16, 2026
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
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P. Manzo
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.
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C.Donaghy
Toronto
4 /10 Average
Reviewed: Friday, January 16, 2026
The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.
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Stanley
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
I am still waiting to be reimbursed for my deposit two weeks later
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A.Kodsi
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Brand new car , competitive prices in comparison with other rental companies
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C.Landry
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.
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C.Robitaille
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
The car was excellent. It took some time to be collected at airport and to get sorted out at Routes. Staff were ok. I had a query about items on the bill and sent an email to Routes. Did not get a reply
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N.Sioson
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area
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ap
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
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Jaspreet Perhar
Mississauga
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.
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R.BATTINENI
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
they have excellent new cars.
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Supportive staff and an easy rental experience
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Arash
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised
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M.Viswanath
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good
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Anonymous
Toronto
6.7 /10 Average
Reviewed: Friday, January 16, 2026
Initial millage was 1750km per day but they reduced it to 1700km for three days which I wasn't happy about.
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D.Reid
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Great service with Routes, great car...what more can I say
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Jason D
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-) No unexpected extras, would definitely rent here again
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Shrid D
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
All good.
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L.Mesa
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
We were expected (as per the reservation) a different make of car but there was no issue with the one we got.
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R.Ekberg
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Car was amazing. Little credit car hazel but still ok
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Dj
Toronto
7 /10 Good
Reviewed: Friday, January 16, 2026
The counter staffs are not friendly and helpful. Didn’t give me time for questions.
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M.Varkovetski
Toronto
5.7 /10 Average
Reviewed: Friday, January 16, 2026
Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.
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J.Kambo
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you
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E.Luceno
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Though I booked for a Rogue Nissan , it was not available. I got a Kia Forte but turned out to be the best for it is fast and good on gas. My family enjoyed the ride and I enjoyed thoroughly the drive. Thanks routes.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.
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S.Khurana
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
The car was very good and the staff very good.
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Anonymous
Toronto
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
Very good car very good stuff
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AvidMo
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Amazing amazing amazing there not one time I book and they disappoint. They either go above and beyond or go above and beyond.
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Santosh
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Counter staff was polite and excellent.
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Anonymous
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Just what you expect. fast service good car
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M.Sohail
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Front counter staff was very helpful. There was a long queue but worth it.
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M.McCart
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Great staff at the location. Fast and efficient and the cars were clean and read to go.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Perfecto
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.
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S.BAIK
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Was good enough
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NZ traveller
Toronto
7.3 /10 Good
Reviewed: Friday, January 16, 2026
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
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K.Dhaliwal
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I was very happy, as they were able to upgrade me due to how busy they were with people coming in.
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V.Gupte
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it
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SJ
Toronto
7 /10 Good
Reviewed: Friday, January 16, 2026
Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.
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A.Nawaz
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.
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A.Rahi
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Great customer service
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Dhawal Shah
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Amazing vehicle. Loved it.
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A.Naeem
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Best price and car was perfect. Will book again for sure. They accepted my card insurance.
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D.Puri
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.
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Rafael Dourado
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Very crowded, but the car was brand new what exceeded my expectations! Very good experience!
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Dhawal Shah
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Very nice cars. Always new cars.
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J.Barrett
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Yes ended up in a Nissan Rogue
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
They are amazing, they gave me a free upgrade as they had a jeep available.
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J.Dutra
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.
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A.A
Toronto
9.5 /10 Excellent
Reviewed: Friday, January 16, 2026
Great I experienced rental car
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J.Jose
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
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Michael Sweeny
Toronto
7.7 /10 Good
Reviewed: Friday, January 16, 2026
I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T
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F.Obodozie
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
pls consider doing a 24/7 service.
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J.Hart
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Took a little while to be picked up. Drop off service was excellent.
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AKG
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
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w.Shoukat
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people
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P.Bouzanis
Toronto
4.3 /10 Average
Reviewed: Friday, January 16, 2026
They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!
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F.Alvi
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...
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K.Moon
Toronto
8.7 /10 Very good
Reviewed: Friday, January 16, 2026
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
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Anonymous
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Great price, nice vehicle.
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H.Patel
Toronto
9.7 /10 Excellent
Reviewed: Friday, January 16, 2026
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
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P.Esquivel
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Super easy to work with. They even offer a free shuttle from the airport.
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P.Esquivel
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Routes was able to get me a very nice SUV to use for the two weeks that I was back home visiting family. And when I needed to book a few extra days, they made the process extremely easy.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
They are very focused and have always had a smooth experience.
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V.PHAM
Toronto
9 /10 Excellent
Reviewed: Friday, January 16, 2026
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
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R.Ellis
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.
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S.Kilada
Toronto
7.7 /10 Good
Reviewed: Friday, January 16, 2026
Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
GOOD
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Gustave Malory
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Marina Pitman
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.
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Armstrong Sam
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Jennifer Wood
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
The location is a bit far from the airport, about a ten-minute drive.
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Adonis Stella
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
Small company, low cost
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Harvey Louis
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Deborah Joshua
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.
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Boyce Sharp
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The staff were very friendly.
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Elijah Belloc
Toronto
4 /10 Average
Reviewed: Friday, January 16, 2026
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Griselda Nathaniei
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
The staff's attitude was very enthusiastic
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Bernard Sara(h)
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Very close to the airport, with a shuttle service to the car rental company. There's a gas station nearby, very convenient.
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Winifred Raglan
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Dinah Faulkner
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Received a free upgrade to a new GMC at pickup, it was awesome! Simply excellent!
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June MacMillan
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Gordon Russell
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Yale Valentine
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Aurora Rhodes
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Conrad Wilhelmina
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Isaac Leigh
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Winni Veblen
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Celeste Jack
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Theresa Needham
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Veromca Juliet
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
Cheap
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Mag Helin(a)
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Eileen Doherty
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Very good.
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Violet Trollpoe
Toronto
4 /10 Average
Reviewed: Friday, January 16, 2026
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Jamie Wolf
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Janice Christy
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Milo Galbraith
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Luther Bruno
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Emily Cowper
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Ira Julia
Toronto
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Norma Gibbon
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
This time I rented a car from BUDGET, and compared to others, they asked more detailed questions and the registration process was more comprehensive. There was even a staff member providing instructions beside the actual vehicle. Overall, very satisfied.
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Gwendolyn Elinor
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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Eartha Malthus
Toronto
6 /10 Average
Reviewed: Friday, January 16, 2026
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S.Agrawal
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
It is always a good experience with Routes car rental
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R.Khan
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
YES IT IS ALWAYS A GREAT FEELING WHEN I COME TO YOUR PLACE.
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Anonymous
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Had a really great car rental experience overseas.
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M.Laframboise
Toronto
8.2 /10 Very good
Reviewed: Friday, January 16, 2026
Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.
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j.alaimo
Toronto
8 /10 Very good
Reviewed: Friday, January 16, 2026
yes
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B.Rizkallah
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
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H.JONES
Toronto
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Like: Professionalism
Dislike: Clean car and quick pick up and drop off at the airport
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F.Obodozie
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
Please consider doing a 24/7 service
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O.Kokhtenko
Toronto
9.3 /10 Excellent
Reviewed: Friday, January 16, 2026
This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend
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