A good experience

Very dissatisfied. The scheduled return time was 6:00 AM. We arrived at 5:40 AM in the freezing cold, but had to wait until 6:27 AM for the staff to show up, which delayed our subsequent plans. We had another car to return, causing our team to rush and be very stressed. Not good at all.

This company is very reliable. It operates as a platform where individual owners rent out their cars, so the availability of vehicles can be inconsistent. However, they were very proactive in resolving any issues I encountered. Initially, we swapped the car to a BMW, but the windshield washer didn't work. Then they replaced it with a Camry, which did take some time, but they were very dedicated to solving the problems. Excellent service.

The vehicle old done over 120000km. The vehicle had terrible vibration from rear wheel. Could contact them on drop off. Would never book again with them. Cheap and cheerfull. Car was not new and nothing like that on the photo. Terrible.

When I drop off, they were able to do a 10min trip to the airport, but could not do the same 10min trip to somewhere else. Why? It was a little frustrating.

The site was good, good price.

Like: Upgraded the original car size and this was done without any issues
Dislike: Did not read the instructions fully - could have been picked up from Brisbane international airport