Highly Recommended

Long wait time for picking up the car

The original return location was supposed to be in Sydney city, but we were told to go to the airport instead, which made returning the car very troublesome.

I paid extra to get an instant confirmation, however, when I went to the car rental location they didn’t have my booking, which cost me more time to pick up a baby booster from another location.

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

poor communication on return arrangement and misleading phone enquiry