CAR RENTAL REVIEWS ON EUROPCAR IN MELBOURNE

Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

Professional and convenient

Car was brand new. Staff was friendly and explained everything clearly.

Very dissatisfied, five-star negative review.

The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.

Yes car was near new and fantastic.

I waited almost an hour to queue and complete the formalities for picking up the car.

追加でカーナビ付きに変更出来てよかったです

Good

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Very satisfied, the staff are very professional, and the experience of picking up and returning the car was great.

Very satisfied

Counter staff were shocking communicators

The overall service was good, explanations were clear.

Plan to arrive early though because check-in took almost an hour

So easy to book. Wouldn’t hesitate to use again or recommend

Perfect

Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

Very satisfied

The car was good and as expected.