Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.
“Well attended by the staff name Paul Prussner and the car provided was new.”
About Routes:9.7/10
Will rent again from Routes for my next trip.
About QEEQ:10.0/10
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Customer Service
Good
Dislike: Wait time
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