Please train your staff on customer service 101. I was told since I got a good price, I shouldn’t expect good customer service. This was told to me by a staff member.
Worst scam ever, do not ever rent from them. They charge you $2000 deposit, force you to pay for sunspass even if not needed, customer service is the worst. You will end up paying triple at the counter than expected.
There were hidden charges that the booking agency as well as the people at right cars did not tell me about. I was greatly disappointed and I will NEVER use your agency or right cars again. Also, I will tell as many people as I can about avoiding you. Rest Assured.
It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!
To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.
About QEEQ:10.0/10
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Customer Service
Staff members are very rude and unprofessional.
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