Renting with green motion most favourable. In car gps was invaluable driving in Scotland. Efficient
B&G.Beaudoin
United Kingdom
Reviewed: Fri, Sep 7, 2018
About GREEN MOTION:9.8/10
Like: Efficient pickup and drop off at airport. Avoided congestion at major car rental area of airport. Outstanding car made driving in the beautiful countryside enjoyable. Built in gps that was made available to us at pickup was invaluable. Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
The rental company staff were very friendly. Despite the long delay caused by issues with the QEEQ platform, they were patient and continuously assisted us in resolving the matter.
Total Failure.
Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper.
When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch.
I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care.
I am certain that no damage occurred to the vehicle whilst it was in my care.
Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p
This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.
Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES
About QEEQ:10.0/10
Fine
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Renting with green motion most favourable. In car gps was invaluable driving in Scotland. Efficient
Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.
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