They upsell insurance when picking up the car and commit fraud when returning it. If you rent from them, insist they clean the windshield and then check it carefully with a flashlight! When I returned the car, I had to pay CAD75 for a tiny chip on the windshield that was just a bit larger than a pinhead! If you don't have the patience to inspect, it's better to buy their windshield insurance. Additionally, they target Chinese people! At the same time I returned the car, a foreign customer just handed over the keys and left. When I returned the car, a black man inspected the windshield for 3 minutes and found a tiny chip, forcing me to pay CAD75!
Dislike: We got dropped at domestic wing of the airport despite telling the driver we were going back to London.
Other than that the service and car were excellent. Will use again
Like: Staffs were friendly and it took less then 10 min getting paper work done. They gave us a free upgrade. Dislike: No
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Customer Service
Great value for the money
Dislike: Nothing.
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