Simple easy and affordable

For the price I was surprised to get a car as new and as spacious. However the rental location is quite a drive from the airport and the shuttle filled up fast (having to turn away guests at international terminal). The staff were very friendly but there was only one available when I dropped the car off in a hurry. Overall a very good experience if you don't mind a 5+ minute drive and the fact you might not get on the first shuttle

Good service, recent hire cars have been of a high standard with no issue on vehicle collection. It is becoming my go-to rental car choice.

Dislike: The process to get the car at Auckland Airport is horrendous. We'd never done it this way before and the service desk for all offsite hire car companies is disorganised and chaotic. One of the two telephones at the service desk goes straight to voicemail and so without a local mobile it's impossible to know how to pick up the car or get to the lot if you've never done it before. We wasted about an hour trying to figure it out. But once we had been picked up by Aerodrive our experience was great from there on.

Like: Problems arose that were out of anyone's control. Fixed problem as prompt a manner they could to get us on our way.
Dislike: Nothing really was pretty professional.

Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money.
Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.

Like: Maria is a true island professional. From her smile to her manner to knowing what needs to be done without making a problem of it. Her relaxed style makes time with your company pleasant. She listened to what I said and I did not need to repeat. The pricing for my car was all inclusive. Major appreciation for this. It is the first time I have had such a relaxed experience with a car company. Most you never know what you have or do not have and everything is a bit of a hassle or a concern or a "wondering what they are going to do". Thank you.
Dislike: There is a major disconnect with your wifi offering. It was not ready to go, It was not charged. it would not charge in the car, It would not get a signal that would allow use anywhere except in the office. We tried two units and both had the same problems. I ended up using mcdonalds which is not very professional.