More expensive than Warsaw or Gdansk

Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.

QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.

Totally unreliable! Both pickup and drop-off locations were unclear or incorrect! No one answered any of the calls, and the car rental company's official number was always on hold. Finally, we had to contact via the rental platform to resolve. Our group, dragging large luggage, wasted several hours and disrupted our schedule! Who compensates for our loss?

I was very disappointed because I got a different car than it was guaranteed

Panek pick up and drop off points are clearly noted on the website, however very difficult to find in reality. If booking, ensure that you are clear on where to locate them and in some cases (particularly drop off) there is no office, just a key drop off.

Been using them on a number of occasions, their service in Katowice is always smooth and top class.

Fast and easy bookings