We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.
“Routes car rental is a group of people who have absolutely no Interest in customer service”
About Routes:6.0/10
Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here
Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes:5.3/10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.
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Customer Service
Pretty good!
Dislike: Shuttle there and back to airport took longer than I would’ve liked.
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