Like: The value for the price was excellent Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago
The staff had a lackadaisical attitude, chatting casually, working inefficiently. It took 30 minutes to pick up the car and another 30 minutes to complete the paperwork. Very unprofessional! Even after returning the car, I was charged after 20 days. I will not rent from this company again. I don't know how this platform selects rental companies. Routes is terrible!
Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.
I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
“great team, they where friendly, i know what i wanted and they did a g”
About Routes:10.0/10
Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx Dislike: nothing they where great
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Only Jeeps
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago
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View more >Dislike: nothing they where great