Excellent

They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.

This is not the car I booked at all. They gave me a small car that couldn't fit my luggage. They asked me to pay extra to upgrade to a bigger car, which I didn't do. So they gave me a manual car. This is ridiculous.

Average

Shared location with Enterprise, same service. A £200 deposit was taken when picking up the car and refunded upon return. It took around 30 hours to get the deposit back into my account. They only checked the tires and exterior when returning, even though it had rained and was a bit dirty, it didn't affect the inspection.

Very fast and easy check in process. The staff at the counter was very helpful and did not try to push any insurance.. Car quality was good, in fact it was a new car..