Car was a disaster as was the service.

Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.

I did not receive a car. The shuttle bus never came to the airport. So because we waited so long I took my children to the hotel in a taxi. I tried to pick up a car but the following day i was told I could not unless I paid a full rental cost and that I had lost my original payment. I contacted your main office to see if this could change they told me the same. So I contacted my credit card company to pursue a refund as service was not provided! Your poor service meant that for the first 2 weeks of a 3 week holiday I was without a car!

We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.

Worst customer service that I have ever experienced in my life.

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons