“Mr. Nabil. Great professional service at Europcar Geneva airport (French side )”
About Europcar:7.0/10
rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things..
however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
“Easy process - but extermely dissapointing that extra costs where added on pick up...”
About Europcar:7.3/10
Disappointing that snow tyres were not already included on the car despite requesting this when first purchased. And also disappointed about the hard sell on this at the airport leaving us little choice but to pay extra money for something that should have already been included...
Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar:7.0/10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
About QEEQ:10.0/10
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