Car was fine, but voucher did not specify which car hire company

Great

Great

Europcar gave me a car with summer tyres, in Geneva, in winter, when I had reserved snow chains! They then tried to charge me double the rental cost for a car with winter tyres. They then charged me €240 because I left the car at the wrong Europcar drop off point in Geneva airport (3.6 miles away from the 'correct' Europcar drop off point). Absolute rip off company - avoid at all costs.

Easyrentcars was a good booking process - I will use again for other companies than Europcar.

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination) plus winter tyres should be standard (as it is on the Geneva side)

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres